Shopify, Etsy, and Ebay Help Page!
💚 Updated as of Sunday, Oct 1 2023, 10pm Pacific time 💚
⭐️ FULFILLMENT DATES:
- All orders placed through 10pm PDT Oct 1 have been fulfilled and shipped.
- Orders placed after the time of this update will begin processing on Wednesday night for shipment Thursday-Friday.
- If you have not yet received a shipping confirmation, your order is still in process and will be sent as soon as possible. All customers will receive an automated shipping notice and tracking information when your order ships.
⭐️ TRACK YOUR PACKAGE:
- tracking numbers starting with 0031 can be tracked at
https://trackpb.shipment.co/track/
- tracking numbers starting with 9400 can be tracked at
https://tools.usps.com/go/TrackConfirmAction_input
- Tracking numbers starting with 0004 can be tracked with the direct link that was included in your shipping confirmation email.
⭐️ MISSING DELIVERY: If your order was marked Delivered but has not arrived, please allow a few more days to show up - tracking numbers starting with 0031 are scanned at postal hubs before they're actually sent out with carriers, which can sometimes be delayed. Your items should arrive 1-6 days after the delivery notification.
⭐️ IF YOUR TRACKING STILL SHOWS "PRE-TRANSIT": Etsy’s lettermail tracking is provided by a third-party company, Pitney Bowes, and their service has been having ongoing “outages“ for the last few weeks where some tracking numbers are not getting updated, even though customers report successfully receiving their orders. If you've received a shipping confirmation, your order has indeed been given to the Post Office, despite no tracking info. Please keep your eyes peeled for a bright fuchsia pink envelope the size of a greeting card, with a large white sticker label on the front.
⭐️ ORDER CANCELLATIONS: If you've requested a cancellation, I will process it within the next 24-48 hours and you will receive a refund notification at that time.
⭐️ ADDRESS CHANGES: I will process any address change requests before your order ships. As long as the new address is in the same country, there are no additional shipping charges.
⭐️ COMBINING ORDERS: Thought of an item you missed? No problem! As long as your order hasn't shipped out yet and the new one is going to the same address, I'll generally to combine them both in one package and refund the second shipping charge. Including a note in your order comments will help me catch it so I don't overlook anything by mistake. :) Thank you!
⭐️ INTERNATIONAL SHIPPING PRICES: Due to a high number of Etsy international orders being reported as "missing", and the out of pocket cost of replacing or refunding them, I'm no longer able to afford to offer untracked international shipping through Etsy. Unfortunately, tracked shipping costs start at about $15usd, which is reflected in the prices charged on Etsy. I'm very sorry for this change.
⭐️ PRODUCT QUESTIONS: Please expand the Product Details in each listing for more specifics.
⭐️ CUSTOM STICKERS: As of May 2023, I'm no longer taking on custom work or new products. The items you see in my store are what I have available at this time. I'm very sorry!
⭐️ RESTOCKS: looking for an out-of-stock product? Join my mailing list in the footer of this screen for email restock notifications.
**If you still need help, please feel welcome to contact me via my contact form or If you've already sent an Etsy, Ebay, or Shopify message, I will respond within the next 24-72 hours.
Thank you for your patience! - Mari