Shopify, Etsy, and Ebay Help Page!
💚 Updated as of May 15, 2022, 11am PST 💚
⭐️ FULFILLMENT DATES:
- All orders placed through May 9 have been fulfilled and shipped.
- Orders placed May 10-11 are currently in process with about 90% complete.
- Orders placed since May 12 will start processing late tonight.
- All customers will receive an automated shipping notice and tracking information when your order ships.
⭐️ IF YOUR TRACKING STILL SHOWS "PRE-TRANSIT": If you received a 20-digit tracking number beginning in 0031, this is for USPS shipping with tracking service provided by Pitney Bowes. Pitney Bowes has been having intermittent outages where some orders stay showing "Pre-Transit" even though they're actually moving. This is a known glitch that they are working to fix. Your order is on its way even if tracking info doesn't update. Keep watch for a bright blue or green envelope with big white sticker on the front! :)
⭐️ DELIVERY: If your order was marked Delivered but has not arrived, please allow a few more days to show up - USPS has been marking items delivered before they're sent out with carriers, causing confusion for customers. Your items should arrive 1-6 days after the delivery notification.
⭐️ ORDER CANCELLATIONS: If you've requested a cancellation, I will process it within the next 24-48 hours and you will receive a refund notification at that time.
⭐️ ADDRESS CHANGES: I will process any address change requests before your order ships. As long as the new address is in the same country, there are no additional shipping charges.
⭐️ COMBINING ORDERS: Thought of an item you missed? No problem! As long as your order hasn't shipped out yet and the new one is going to the same address, I'll generally to combine them both in one package and refund the second shipping charge. Including a note in your order comments will help me catch it so I don't overlook anything by mistake. :) Thank you!
⭐️ PRODUCT QUESTIONS: Please expand the Product Details in each listing for more specifics.
⭐️ CUSTOM STICKERS: Next openings for custom work are early June 2022. If this fits your needs, I'll be happy to add you to my waiting list.
⭐️ RESTOCKS: looking for an out-of-stock product? Join my mailing list in the footer of this screen for email restock notifications.
**If you still need help, please feel welcome to contact me via my contact form or If you've already sent an Etsy, Ebay, or Shopify message, I will respond within the next 24-48 hours.
Thank you for your patience! - Mari