Etsy Help Page!
💚 Updated for March 23-24, 2022 💚
CannaPlanning is currently on Hiatus until April 10, for an out-of-state event. Due to travel and connectivity, it may take me up to three or four days to reply to any messages. Please see below for the fastest help with the most common questions:
⭐️ FULFILLMENT: Orders placed through March 19 have been filled and mailed. Orders placed on March 20 are in process and will ship out asap.
⭐️ HIATUS: All orders placed after 12:01am PST Monday March 21 will ship AFTER I return from Hiatus on April 10, in the order they were received.
⭐️ TRACKING: The company Etsy contracts with for tracking (Pitney Bowes) has been having intermittent outages where some orders stay showing "Pre-Transit" even though they're actually moving. This is a known glitch that Etsy is working to fix. Your order is on its way even if tracking info doesn't update. Keep watch for a lime green envelope with big white sticker on the front! :)
⭐️ DELIVERY: If your order was marked Delivered but has not arrived, please allow a few more days to show up - USPS has been marking items delivered before they're sent out with carriers, causing confusion for customers. Your items should arrive 1-6 days after the delivery notification.
⭐️ ORDER CANCELLATIONS or ADDRESS CHANGES: As long as your order has not shipped out, I will process your request and follow up via Etsy message within 48 hours to confirm.
⭐️ COMBINING ORDERS: Thought of an item you missed? No problem! As long as your order hasn't shipped out yet and the new one is going to the same address, I'll generally to combine them both in one package and refund the second shipping charge. Including a note in your order comments will help me catch it so I don't overlook anything by mistake. :) Thank you!
⭐️ PRODUCT QUESTIONS: Please expand the Product Details in each listing for more specifics.
⭐️ CUSTOM STICKERS: Next openings for custom work are early May 2022. If this fits your needs, I'll be happy to add you to my waiting list.
⭐️ RESTOCKS: looking for an out-of-stock product? Join my mailing list in the footer of this screen for email restock notifications.
I will follow up on all other questions/requests via Etsy messages within the next four days. THANK YOU for your patience! -Mari